Resolved: Echo360 – Classroom Recording Service degraded
Friday, October 31st, 2014
Incident Discovery Time: 05:15pm on 10/31/2014
Time of Resolution: 06:00am on 11/04/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service was degraded. Clients experienced buffering issues when watching recorded lectures.
Incident Description and Resolution
IS&T teams have resolved the incident with vendor assistance.
Additional Information
IS&T teams are schedules to apply the new vendor reference architecture in the production environment on Sunday, November 16, 2014, during the change window.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Update Time: 11:00am on 11/04/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service may be degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
IS&T teams have applied an interim recommendation from the vendor. Videos no longer appear to experience the buffering issue that clients have experienced. IS&T teams will continue to work with the vendor and have started planning additional phases of updates. We are on schedule to apply the new vendor reference architecture in the production environment on Sunday, November 9, 2014, during the change window.
Next Update: 10:00am on 11/09/2014
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Update Time: 04:30pm on 11/03/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service continues to be degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
The vendor is on campus today, 11/3/2014, and is working with IS&T teams toward a solution. The vendor has made improvement recommendations that will be implemented from 5am-6am on Tuesday, 11/4/2014.
Next Update: 09:00am on 11/04/2014
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Update Time: 10:30am on 11/03/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service continues to be degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
Clients may still experience a buffering issue when viewing a video. IS&T teams and the vendor are in the process of diagnosing the root cause of the issue and working on a solution.
Next Update: 05:00pm
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Update Time: 05:00pm on 11/02/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service continues to be degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
Clients may still experience a buffering issue when viewing a video. IS&T teams and the vendor are in the process of diagnosing the root cause of the issue and working on a solution.
Next Update: 10:00am
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Update Time: 09:30am on 11/02/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service continues to be degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
Echo database issues have been resolved. Access to video content in Echo has been restored. Clients may still experience a buffering issue when viewing a video. IS&T teams and the vendor are in the process of diagnosing the root cause of the issue and working on a solution.
Next Update: 05:00pm
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service continues to be degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
IS&T teams continue to work with the vendor and will take actions overnight to mitigate the issues that clients have been experiencing. Service is expected to be stable by 8am on Sunday, November 2nd.
Next Update: 08:00am
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service continues to be degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
IS&T teams continue to work with the vendor toward a solution.
Next Update: 05:00pm
Previous Update
Incident Discovery Time: 05:15pm on 10/31/2014
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service is degraded. Clients may experience buffering issues when watching recorded lectures.
Current Status
IS&T teams are working with the vendor toward a solution.
Next Update: 10:00am