Resolved: WebDev access to update non WordPress websites are currently unavailable.

Incident Discovery Time: 12:45pm on 10/16/2014
Time of Resolution: 08:08am on 10/20/2014
Services Impacted: WebDev access

Description of Impact

Webdev access for updating non-BU websites as well as accessing files within AFS was unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:45pm on 10/16/2014

Services Impacted: WebDev access

Description of Impact

WebDev access to update non-WordPress sites was unavailable.

Current Status

Currently only non-WordPress sites using Dreamweaver or Contribute with rollbacks enabled are experiencing access issues. All other SFTP access has been restored.

Next Update: This post will be updated when the issue has been fully resolved.

Previous Update

Incident Discovery Time: 12:45pm on 10/16/2014

Services Impacted: WebDev access

Description of Impact

WebDev access to update non WordPress sites is currently unavailable.

Current Status

IS&T teams are actively working to resolve this issue.

Next Update: This post will be updated when the issue has been resolved.

Previous Update

Incident Discovery Time: 12:45pm on 10/16/2014
Time of Resolution: 03:08pm on 10/16/2014
Services Impacted: Other – see description

Description of Impact

WebDev (non WordPress websites, it.bu.edu are unavailable)

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a deleted “afs” account. [UNDETECTED]

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:45pm on 10/16/2014

Services Impacted: WebDev (non WordPress websites, it.bu.edu are unavailable)

Description of Impact

AFS, WebDev (non WordPress websites), and it.bu.edu are currently unavailable.

Current Status

Teams are actively working to resolve this issue.

Additional Information

Currently there is no ETA for resolution.

Next Update: 03:15pm

Previous Update

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Incident Discovery Time: 12:45pm on 10/16/2014

Services Impacted: Other – see description

Description of Impact

WebDev is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Non WordPress website updates are affected.

Next Update: 01:45pm