Resolved: WebDev access to update non WordPress websites are currently unavailable.
Thursday, October 16th, 2014
Incident Discovery Time: 12:45pm on 10/16/2014
Time of Resolution: 08:08am on 10/20/2014
Services Impacted: WebDev access
Description of Impact
Webdev access for updating non-BU websites as well as accessing files within AFS was unavailable.
Incident Description and Resolution
IS&T teams have resolved the incident.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 12:45pm on 10/16/2014
Services Impacted: WebDev access
Description of Impact
WebDev access to update non-WordPress sites was unavailable.
Current Status
Currently only non-WordPress sites using Dreamweaver or Contribute with rollbacks enabled are experiencing access issues. All other SFTP access has been restored.
Next Update: This post will be updated when the issue has been fully resolved.
Previous Update
Incident Discovery Time: 12:45pm on 10/16/2014
Services Impacted: WebDev access
Description of Impact
WebDev access to update non WordPress sites is currently unavailable.
Current Status
IS&T teams are actively working to resolve this issue.
Next Update: This post will be updated when the issue has been resolved.
Previous Update
Incident Discovery Time: 12:45pm on 10/16/2014
Time of Resolution: 03:08pm on 10/16/2014
Services Impacted: Other – see description
Description of Impact
WebDev (non WordPress websites, it.bu.edu are unavailable)
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be a deleted “afs” account. [UNDETECTED]
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 12:45pm on 10/16/2014
Services Impacted: WebDev (non WordPress websites, it.bu.edu are unavailable)
Description of Impact
AFS, WebDev (non WordPress websites), and it.bu.edu are currently unavailable.
Current Status
Teams are actively working to resolve this issue.
Additional Information
Currently there is no ETA for resolution.
Next Update: 03:15pm
Previous Update
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Incident Discovery Time: 12:45pm on 10/16/2014
Services Impacted: Other – see description
Description of Impact
WebDev is currently unavailable.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
Non WordPress website updates are affected.
Next Update: 01:45pm