RESOLVED: MyPrint service outage
Incident Discovery Time: 10:22am on 10/1/2026 Time of Resolution: 07:15pm on 10/1/2026 Services Impacted: Printing, MyPrint Description of Impact Multiple reports from the MyPrint web portal indicated that clients were unable to release their print jobs. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the…
RESEOLVED: MyPrint Services Outage
Incident Discovery Time: 02:23pm on 06/01/2026 Time of Resolution: 02:58pm on 06/05/2026 Services Impacted: MyPrint Service Outage Description of Impact Multiple students reported that the MyPrint service was currently unavailable. The issue was confirmed across several campus locations, including Yawkey, 610 Beacon St., the Kilachand Honors College residence, and Mugar Library. Incident Description and Resolution…
Online meeting service transition to Microsoft Teams
Boston University is transitioning to Microsoft Teams as its standard platform for online meetings, webinars, classroom collaboration, and meeting-room technology. As part of this effort, BU’s Zoom platform will be retired at the end of the 2026-2027 academic year, with the transition scheduled for completion on July 1, 2027. We recognize that Zoom is an…
Resolved: Desktop printing is unavailable across campus.
Desktop printing is unavailable across campus.
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Updated – Planned Network Maintenance: CRC/BUMC (Dates and Locations Included)
Planned Maintenance: BU Charles River Campus / BU Medical Campus (8/28-8/29)…
Resolved: Delayed Blackboard Course Site Creations and Enrollments
New Blackboard Learn course site creations, and enrollments were delayed as a result of an integration issue with Blackboard….
Planned Maintenance: Wireless Networks (Charles River Campus)
On Sunday, August 23rd, between 02:00 AM and 08:00 AM IS&T will be performing scheduled maintenance of wireless networks (both Academic and Residential) on the Charles River Campus. During the maintenance window, network outages in each building will occur as updates take place. Buildings impacted by this maintenance: 1 Silber Way 1 University Road 10…
SCHEDULED UPDATE: Zoom Web Experience – August 23
On Sunday, August 23, between 12:00 AM and 12:30 AM, IS&T will be transitioning to Zoom’s new web experience. Zoom is requiring that all customers transition to this new experience by the end of August, 2026. This updated experience will include a significant redesign and relocation of many Zoom features and workflows used today. We…
Planned Maintenance: Wireless Networks (Charles River Campus)
Planned Maintenance: Wireless Networks on Charles River Campus (Locations Specified) – 8/21/2026: 03:00 am – 06:00 am…
RESOLVED – Blackboard: ‘HTTP ERROR 503’ trying to access learn.bu.edu
Incident Discovery Time: 05:03pm on 08/19/2026 Time of Resolution: 12:40am on 08/20/2026 Services Impacted: Learning Management Systems Description of Impact Blackboard was unavailable Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor problem. If you continue to have issues, please contact…