Network Maintenance: Sunday, June 21st (from 3-6 AM)
Wireless Network Upgrade Notice Wireless Network Upgrade – June 21st On Sunday, June 21st there will be a software upgrade to one of the wireless network controllers between 3:00AM – 6:00AM. During this upgrade, the controller and its associated access points will need to restart. As a result, there will be a temporary disruption to…
RESOLVED – Concur Travel: partial outage effecting Travel Planning
Incident Discovery Time: 04:44pm on 06/16/2026 Time of Resolution: 08:23am on 06/17/2026 Services Impacted: Finance/HR/Procurement Systems Description of Impact Clients experienced an error when attempting to book Hilton Hotels. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be due to a partial vendor…
RESOLVED – Turnitin Draft Coach is experiencing service degradation.
Incident Discovery Time: 04:59pm on 06/01/2026 Time of Resolution: 09:37am on 06/05/2026 Services Impacted: Assessment Systems, Turnitin Draft Coach Description of Impact The Turnitin Draft Coach service was experiencing some issues. EdTech looked into it with the vendor. Incident Description and Resolution IS&T teams have resolved the incident. The Turnitin Draft Coach service has been…
RESOLVED: Xfinity WiFi outage across multiple residential buildings
Incident Discovery Time: 01:35pm on 06/02/2026 Time of Resolution: 09:53pm on 06/02/2026 Services Impacted: Xfinity WiFi outage across multiple residential buildings Description of Impact A vendor-related issue caused the Xfinity WiFi outage across multiple residential buildings. Incident Description and Resolution Comcast resolved the issue, as reported by the service provider – Instructed affected students may…
Scheduled Network Maintenance: 5/26 – 5/29
Please be aware of upcoming scheduled maintenance affecting network connectivity in Academic and Administrative Buildings across the Charles River Campus….
Resolved: Microsoft Fabric (Power BI) Service Degraded
Initial update – Fabric (Power BI) users may experience delays or intermittent access issues due to an unexpected increase in request traffic impacting a portion of the infrastructure. The Microsoft Fabric engineering teams have identified the likely contributing factors and are actively applying mitigations to restore service health. Resolution note – Fabric customers may have…
Scheduled Network Maintenance: 5/19 – 5/22
Please be aware of upcoming scheduled maintenance affecting network connectivity in residential buildings. Timeframe: Daily from Tuesday, May 19th to Friday, May 22nd, between 3:00 AM and 6:00 AM. Potential Impact: Reboots are required to complete maintenance. Residential wired and wireless networks will be temporarily unavailable during the reboot cycle. Duration: Impact is rolling; downtime…
Resolved: Blackboard information was not updating correctly
IS&T teams identified the problem as another database job operating at the same time….
RESOLVED: Printing – SHS PNC print service outage
Incident Discovery Time: 11:01am on 05/07/2026 Time of Resolution: 06:32pm on 05/07/2026 Services Impacted: Printing, SHS PNC print service stopped working Description of Impact We were seeing a recurrence of the print service issue at Student Health Services.This was impacting patient labels, lab samples, and critical handouts. Incident Description and Resolution The IS&T teams have…
Resolved: Examsoft Portal Unavailable for LAW, MED, and SDM
Access to the Examsoft portal for LAW, SDM, and MED was unavailable due to an expired certificate on the side of the vendor….