Resolved: OnBase web client is not available.

Thursday, March 16th, 2023

OnBase web client was not available….

Microsoft security patch for Word, SharePoint, Office 365, and Office for Mac

Thursday, March 9th, 2023

In February, Microsoft released a patch for a critical vulnerability in Word, SharePoint, Office 365, and Office for Mac that could allow remote code execution. As such, we are issuing this advisory to call this to your attention and asking you to update your devices now. IMPACT The vulnerability CVE-2023-21716 is of low complexity and…

Research Computing Shared Computing Cluster (SCC) Downtime – March 7, 2023

Friday, March 3rd, 2023

The Shared Computing Cluster (SCC) will be offline from Tuesday, March 7, 9am to 5 pm for networking maintenance. RCS will post updates before, during, and after the downtime at Downtime: Tuesday, March 7, 9 am to 5 pm. Systems Impacted: SCC (login and batch nodes, home directories and project disk space), SCC OnDemand…

Resolved: Slowness on Mainframe Oracle databases.

Friday, March 3rd, 2023

Resolved: Oracle databases were experiencing latency that was causing associated applications (including Degree Advice) to run slowly….

Hear My Name App Launches

Tuesday, February 28th, 2023

We’ve created an innovative web application called Hear My Name to combat mispronunciations of names. Say it right with our new application developed by BUMC IT colleagues that amplifies all the BU community’s voices and identities! This application lets users record and share their name and pronunciation on websites and in email. It seamlessly integrates…

Resolved: Onbase web client was down.

Tuesday, February 21st, 2023

IS&T teams worked with the vendor to resolve this issue….

Planned ServiceNow Outage 2/17 11pm – 2/21

Saturday, February 18th, 2023

Update – ServiceNow is available. Emails sent to will be properly routed. Some functionality may not be available until Monday. Please be advised that our ticketing system ServiceNow will be unavailable starting 11pm on Friday, February 17 and will be back up Saturday, February 18. The ServiceNow website as well as emails to…

Fraudulent Email Awareness

Monday, February 13th, 2023

Several fraudulent emails are being received by members of the BU community. This communication is to alert you to this particular fraud and to help you spot phishing emails in general. If you receive a suspicious email, forward it to Summary of Incident: BUPD is reminding our community to remain vigilant about fraud. Many…

Planned BUworks Outage: Sunday 2/12, 8 am – 1 pm

Friday, February 10th, 2023

Please be advised that certain BUworks Finance, Human Resources, and Procurement services will have scheduled downtime on Sunday, February 12, 2023, from 8:00 am through 1:00 pm. This downtime is necessary to perform software updates to the BUworks platform. BUworks services, including time entry submission and approval, paystub viewing, journal entries, bank updates and address…

Resolved: Kuali – Error: 503 Service Temporarily Unavailable

Friday, February 10th, 2023

Kuali Service are back online…