Resolved – Access to Holyoke Data Center Has Been Lost. Access to the Shared Computing Cluster (SCC) is currently unavailable.

Thursday, October 20th, 2022

Incident Discovery Time: 05:57am on 10/20/2022 Time of Resolution: 09:45am on 10/20/2022 Services Impacted: Data Center Description of Impact Access to the Holyoke Data Center was lost at 5:57 AM this morning. Network Operations was able to resolve the issue. Access to the Shared Computing Cluster (SCC) is now available. Incident Description and Resolution IS&T…

Resolved: Shibboleth logins were not working.

Tuesday, May 24th, 2022

Shibboleth was down for oncampus clients. This affected their ability to reach Blackboard, VPN, BU Works, and other sites….

Resolved: Network bridge between BUMC and BMC is currently unavailable.

Sunday, May 1st, 2022

Network bridge between BUMC and BMC is currently unavailable.

Access to the Shared Resource Cluster, SAP non production, CyberArk replication, and the Disaster Recovery bubble is currently unavailable..

Wednesday, March 16th, 2022

Access to the Shared Resource Cluster, SAP non production, CyberArk replication, and the Disaster Recovery bubble is currently unavailable…..

BU VPN service is not available on campus. BU VPN service is available to off campus clients.

Tuesday, February 22nd, 2022

BU VPN service is not available on campus. BU VPN service is available to off campus clients.

Resolved: Network on BUMC campus is unavailable due to issues with DNS.

Monday, December 20th, 2021

Network on BUMC campus is unavailable due to issues with DNS.

Resolved: A power outage has been reported on South Campus and other buildings in that area.

Thursday, March 18th, 2021

A power outage has been reported on South Campus and other buildings in that area….

Resolved: Due to an emergency power shutdown at 745-755 Commonwealth Ave. there is no wired or wireless network available at that location

Friday, February 12th, 2021

Due to an emergency power shutdown at 745-755 Commonwealth Ave. there is no wired or wireless network available at that location….

Resolved: Law school is experiencing an issue with their Echo360 devices and control systems due to network connection in the control room.

Wednesday, February 10th, 2021

Law school is experiencing an issue with their Echo360 devices and control systems due to network connection in the control room….

Resolved: Wired and Wireless Internet Currently Unavailable on Fenway Campus and 43 Hawes Street

Monday, January 25th, 2021

Wired and wireless Internet access was temporarily unavailable on the Fenway campus and 43 Hawes Street on the Charles River campus. Full service was restored at 6:15 am this morning….