RESOLVED: Website shield.bu.edu is unreachable
Incident Discovery Time: 12:05pm on 12/01/2025 Time of Resolution: 11:12am on 12/03/2025 Services Impacted: Websites Description of Impact Public attempts to access shield.bu.edu are unsuccessful. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a DNS issue. If you continue to have issues,…
RESOLVED: Error accessing Blue course evaluation tool
Incident Discovery Time: 11:16am on 12/01/2024 Time of Resolution: 01:47pm on 12/01/2024 Services Impacted: Blue Course Evaluation Tool Description of Impact Some people were encountering an Internal Error when trying to use the tool. Incident Description and Resolution IS&T teams have resolved the incident. The cause of this incident was determined to be a networking…
Resolved: Partial Network Outage on the Medical Campus
IS&T teams were able to divert power to the main distribution switch….
Resolved: Partial Campus Network Outage on Medical Campus
The Medical Campus (BUMC) is experienced a partial outage of wired and wireless networking as a result of a power issue….
Resolved: Cloudflare Service Disruption impacting multiple services
A major internet outage by Cloudflare is affecting multiple services including Blackboard, library resources, and other 3rd party services….
RESOLVED: Form Assembly forms outage
Incident Discovery Time: 01:43pm on 11/09/2025 Time of Resolution: 05:14pm on 11/09/2025 Services Impacted: Form Assembly forms Description of Impact Form Assembly forms outage. This is used in undergrad admissions for event registrations and some recruiting functions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
Resolved: Active Directory Credential Issues
Incident Discovery Time: 10:15am on 11/04/2025 Time of Resolution: 01:00pm on 11/04/2025 Services Impacted: Identity & Access Management (IAM), Active Directory Description of Impact A scheduled change disabled RC4 encryption for Active Directory. This caused users to fail authentication for some services reliant on AD (Mugar virtual machines, PowerShell, etc.). Incident Description and Resolution IS&T…
RESOLVED: Microsoft 365 (Azure) Service Degraded
Incident Discovery Time: 11:00am on 10/29/2025 Time of Resolution: 07:45pm on 10/29/2025 Services Impacted: Microsoft 365 (Azure) Incident Description Starting at approximately 11:00 EDT on 29 October 2025, customers and Microsoft services leveraging Azure Front Door (AFD) may had experienced latencies, timeouts, and errors. Microsoft confirmed that an inadvertent configuration change was the trigger event for…
RESOLVED: Amazon Web Services (AWS) Outage
Incident Discovery Time: 10:28am on 10/20/2025 Time of Resolution: 03:45pm on 10/20/2025 Services Impacted: Server Infrastructure, Amazon Web Services (AWS) Description of Impact Multiple BU services were inaccessible or degraded during the Amazon Web Services (AWS) outage. Affected services: BUworks Reporting (SAC), websites, Blackboard/Echo and many more. Incident Description and Resolution AWS identified the root…
Resolved: Medhub is down
The Educational Technology team resolved the issue in collaboration with the Medhub vendor….