RESOLVED: Course Evaluations are unavailable

Thursday, April 24th, 2025

IS&T teams have resolved the incident by performing an emergency maintenance in collaboration with the vendor today….

Resolved: Unable to access the Blue Course Evaluations system

Wednesday, April 23rd, 2025

Incident Discovery Time: 02:10pm on 04/23/2025 Time of Resolution: 02:45pm on 04/23/2025 Services Impacted: Assessment Systems Description of Impact Users were unable to access the Blue Course Evaluations system. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident is under investigation. If you continue to have issues,…

Resolved: Onbase was unavailable

Wednesday, April 23rd, 2025

Clients are receiving an “unauthorized_client” error….

Resolved: The online registration system at Fitrec was unavailable

Tuesday, April 22nd, 2025

The Fitrec team were able to resolve the issue, working with their vendors….

Resolved: Zoom Platform Issues

Wednesday, April 16th, 2025

Zoom experienced a company-wide issue that impacted access to their suite of online services….

RESOLVED: VPN is not accessible at this time. It is not completing the Multi-factor Authentication with Duo.

Sunday, April 13th, 2025

VPN is not accessible at this time. It is not completing the Multi-factor Authentication with Duo.

Resolved: BUworks is currently unavailable. Clients are receiving an error (500 Internal Server Error) when logging in.

Thursday, April 10th, 2025

BUworks is currently unavailable. Clients are receiving an error (500 Internal Server Error) when logging in.

Resolved: BU Services Unavailable

Tuesday, April 1st, 2025

Access to certain BU services and applications were unavailable today based on changes to made to Active Directory group membership and directory attributes….

Resolved: Blackboard has reported intermittent issue with Document Rendering. Blackboard users may experience issues accessing documents in the system.

Tuesday, March 25th, 2025

Blackboard has reported intermittent issue with Document Rendering. Blackboard users may experience issues accessing documents in the system….

Resolved: Directory Search is Down

Friday, March 21st, 2025

Incident Discovery Time: 10:20am on 03/21/2025 Incident Resolution Time: 5:00pm on 03/21/2025 Services Impacted: Websites, bu.edu/directory Description of Impact The directory lookup webpage (bu.edu/directory) is not functional. Current Status IS&T teams have not yet identified the root cause, but have put a temporary workaround in place to resolve the search issue….