RESOLVED Some Clients are getting ‘The username you entered cannot be identified’ on Portal login
Incident Discovery Time: 04:50pm on 02/21/2026 Time of Resolution: 07:14pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Some off-campus Clients were getting ‘The username you entered cannot be identified’ on Portal login. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
RESOLVED: bu.edu site search outage
Incident Discovery Time: 02:36pm on 02/21/2026 Time of Resolution: 03:47pm on 02/21/2026 Services Impacted: Websites Description of Impact The search functionality on bu.edu was returning zero results for all search queries. This was impacting all users attempting to use site search to navigate or find content on bu.edu. Incident Description and Resolution IS&T teams have…
RESOLVED: Voicemail and Call Centers Not Reachable
Incident Discovery Time: 06:20am on 02/11/2026 Time of Resolution: 09:13am on 02/11/2026 Services Impacted: Telephone Services, Voicemail and Call Center Distribution Description of Impact The connections between the voicemail and phone tree systems have been severed from the call handler server. This is resulting in callers being unable to reach their voicemail or a call…
Blackboard Learn – Linked documents may not be accessible
Incident Discovery Time: 08:36am on 02/10/2026 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Linked course documents may not be accessible. Due to a recent feature update, some files shared or linked in multiple areas within Blackboard may not be accessible or may not open as expected. https://status.blackboard.com/ Current Status Blackboard is currently…
Resolved: Intermittent issues with network access from campus. This is affecting authentication in some cases
Intermittent issues with network access from campus. This is affecting authentication in some cases…
Resolved: MyBUaccount page was not loading
IS&T teams have resolved the incident….
Resolved: Microsoft service degradation
Microsoft has stated that all their products are operational again….
Resolved: Questrom website was unavailable.
This issue has been resolved….
RESOLVED: My Media / Kaltura outage
Incident Discovery Time: 10:39am on 01/09/2026 Time of Resolution: 12:54pm on 01/09/2026 Services Impacted: Teaching & Learning Technologies, Kaltura – My Media Description of Impact Faculty and staff could not access mymedia.bu.edu (receiving “site can’t be reached” error), and the Kaltura tool feature was also not functioning. Incident Description and Resolution The services have been…
RESOLVED: Application access effected by directory syncing issues
Incident Discovery Time: 08:44am on 01/08/2026 Time of Resolution: 01:43pm on 01/08/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Multiple systems had login issues. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change implemented earlier today. If you…