Resolved: BUworks is current unavailable.

Tuesday, August 14th, 2018

Resolved: BUworks is current unavailable.

Resolved: Networking Issues at one of BU’s Data Centers Affecting Some Online Services

Sunday, August 12th, 2018

A planned network change caused some unanticipated consequences related to accessing some online services like BUworks and software licensing. Full service has been restored….

Ransom Phishing Scams

Thursday, August 2nd, 2018

A phishing email scam is currently being spread across many colleges and universities. In this email, the sender claims to have your password and details how they have infected your computer and collected information on your personal computing use (emails, web activity, instant messages). The sender then asks for a ransom payment in the form…

Resolved: Multiple servers are unavailable due to network communication to the 111 data center being down.

Thursday, July 26th, 2018

Resolved: Multiple servers were unavailable due to network communication to the 111 data center being down. Full service has been restored.

Resolved: BU Web Search function is currently unavailable.

Wednesday, July 25th, 2018

Resolved: BU Web Search function is currently unavailable….

RESOLVED: Some Catalogs in BUworks Procurement Were Inaccessible.

Wednesday, July 18th, 2018

RESOLVED: Some Catalogs in BUworks Procurement Were Inaccessible….

Resolved: Research Computing Shared Computing Cluster (SCC) is unavailable due to a power event affecting the entire MGHPCC building.

Monday, July 9th, 2018

Research Computing Shared Computing Cluster (SCC) was unavailable due to a power event affecting the entire MGHPCC building. Full service has been restored….

Resolved: Cisco phone system is not allowing agents to log into Finesse. No one that uses Finesse can log into phones.

Friday, July 6th, 2018

Cisco phone system was not allowing agents to log into Finesse. No agents that use Finesse could log into phones. Full service has been restored.

Resolved: Cisco phone system is not allowing new logins

Friday, June 29th, 2018

The Cisco phone system was not allowing new logins. If a client was already logged in, basic phone services like taking and receiving calls were working. Full service has been restored….

Resolved: Concur Travel Services is currently unavailable

Monday, June 25th, 2018

Concur Travel Services were unavailable. Full service has been restored….