Resolved: Networking Issues at one of BU’s Data Centers Affecting Some Online Services
Sunday, August 12th, 2018
Incident Discovery Time: 08:31am on 08/12/2018
Time of Resolution: 07:22pm on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences caused issues accessing some servers within one of Boston University’s data centers. These unanticipated consequences affected some services like BUworks and licensing authorizations. Full service has been restored.
Incident Description and Resolution
IS&T teams have resolved the incident. The cause of this incident was determined to be a configuration item when moving networking equipment.
Additional Information
Clients with access to online resources affected may need to first clear their web browser cache per the instructions at http://www.bu.edu/tech/support/browsers/clear-cache/ prior to attempting to regain access. Clients who saw licensing issues may need to restart the application.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 08:31am on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences have caused issues accessing some servers within one of Boston University’s data centers affecting some services like BUworks.
Current Status
IS&T Networking, Storage and Data Center continue to work on one of the servers needed to resolve the greater issues across campus. A licensing server has recently been affected. MatLab is one service affected by this issue.
Additional Information
We believe that most of the authentication issues are resolved. Clients may need to first clear their web browser cache per the instructions at http://www.bu.edu/tech/support/browsers/clear-cache/ prior to attempting to regain access.
Next Update: 07:00pm
Previous Update
Incident Discovery Time: 08:31am on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences have caused issues accessing some servers within one of Boston University’s data centers affecting some services like BUworks.
Current Status
IS&T Networking, Storage and Data Center continue to work on one of the servers needed to resolve the greater issues across campus. A licensing server has recently been affected. MatLab is one service affected by this issue.
Additional Information
We believe that most of the authentication issues are resolved. Clients may need to first clear their web browser cache per the instructions at http://www.bu.edu/tech/support/browsers/clear-cache/ prior to attempting to regain access.
Next Update: 06:00pm
Previous Update
Incident Discovery Time: 08:31am on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences have caused issues accessing some servers within one of Boston University’s data centers affecting some services like BUworks.
Current Status
IS&T Networking, Storage and Data Center teams ran into an issue with a network card on one of the servers needed to resolve the greater issues across campus. They are actively working to bring this server back online.
Additional Information
To gain access to online resources like BUworks, clearing your web browser cache per the instructions at http://www.bu.edu/tech/support/browsers/clear-cache/ and trying again may provide access after some delay.
Next Update: 05:00pm
Previous Update
Incident Discovery Time: 08:31am on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences have caused issues accessing some servers within one of Boston University’s data centers affecting some services like BUworks.
Current Status
IS&T Networking, Storage and Data Center teams have made progress in bringing critical servers back online. Testing these servers and network connections is actively going on.
Next Update: 04:00pm
Previous Update
Incident Discovery Time: 08:31am on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences have caused issues accessing some servers within one of Boston University’s data centers affecting some services like BUworks.
Current Status
IS&T Networking, Storage and Data Center teams have made progress in bringing critical servers back online. Testing these servers and network connections is actively going on.
Next Update: 03:00pm
Previous Update
Incident Discovery Time: 08:31am on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences have caused issues accessing some servers within one of Boston University’s data centers affecting some services like BUworks.
Current Status
IS&T Networking, Storage and Data Center teams have not yet identified the cause of this incident, but continue to investigate.
Next Update: 02:00pm
Previous Update
Incident Discovery Time: 08:31am on 08/12/2018
Services Impacted: Other – see description
Description of Impact
As a result of a planned network change, some unanticipated consequences have caused issues accessing some servers within one of Boston University’s data centers affecting some services like BUworks.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 01:00pm