Resolved: BU websites were loading slowly

Tuesday, April 7th, 2020

BU websites were loading more slowly that usual, including kuali-research.bu.edu…

Resolved: Blackboard is returning an error for some clients trying to authenticate.

Tuesday, April 7th, 2020

Some clients were receiving intermittent errors logging on to Blackboard.

Resolved: School of Engineering’s Citrix environment is unavailable.

Wednesday, April 1st, 2020

School of Engineering’s Citrix environment is unavailable….

Resolved: MyMedia (Kaltura) is experiencing intermittent unavailability

Monday, March 30th, 2020

MyMedia (Kaltura) is experiencing an intermittent service disruption across its services….

Resolved: MyMedia (Kaltura) unavailable

Thursday, March 26th, 2020

MyMedia (Kaltura) was unavailable due to a service disruption across its services. …

Resolved: Zoom Vanity Website Addresses Are Currently Unavailable

Friday, March 20th, 2020

Zoom vanity were temporarily unavailable. If people knew the meeting id they were able to use zoom.us/join via the web browser and then, when prompted, enter the Zoom meeting ID. Additionally people were able to put the Zoom meeting ID into the Zoom desktop application. The Blackboard and Sakai integrations remained available throughout this time….

Scheduled Outage: MyBU Applicant Portal/Applicant Link on Friday March 20th, from 7:30 am to 1:00 pm

Friday, March 20th, 2020

Please be advised that MyBU Applicant Portal/Applicant Link will be unavailable Friday, March 20th, from 7:30 am to 1:00 pm. If you experience issues with access after 2:00 pm on March 20th, please contact the IT Help Center….

Scheduled Outage: MyBU Applicant Portal/Applicant Link on Thursday March 19th, from 1:00 pm to 5:00 pm

Thursday, March 19th, 2020

Please be advised that MyBU Applicant Portal/Applicant Link will be unavailable Thursday, March 19th, from 1:00pm to 5:00pm. If you experience issues with access after 6:00 pm on March 19th, please contact the IT Help Center….

Resolved: Zoom Cloud Recordings Delayed

Wednesday, March 18th, 2020

Zoom cloud recordings are now being completed with average processing times. The vendor will continue to monitor their systems during this higher-than-average volume. Boston University will also monitor performance reports….

Scheduled Outage: MyBU Applicant Portal/Applicant Link on Wednesday March 18th, from 1:00 pm to 4:00 pm

Wednesday, March 18th, 2020

Please be advised that MyBU Applicant Portal/Applicant Link will be unavailable Wednesday, March 18th, from 1:00pm to 4:00pm. If you experience issues with access after 5:00 pm on March 18th, please contact the IT Help Center….