Tuesday, April 7th, 2020
Incident Discovery Time: 01:37pm on 04/07/2020
Time of Resolution: 09:15pm on 04/07/2020
Services Impacted: Network Services
Description of Impact
BU websites were loading more slowly that usual, including kuali-research.bu.edu
Incident Description and Resolution
Network Operations diverted network traffic, which returned website speed levels back to normal parameters.
Additional Information
The cause of this incident is still under investigation.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 01:37pm on 04/07/2020
Services Impacted: Websites
Description of Impact
BU websites were loading more slowly that usual, including kuali-research.bu.edu/
Current Status
Network Operations diverted network traffic, which returned website speed levels back to normal parameters.
Additional Information
IS&T teams are continuing to test and InfoSec is researching Palo Alto logs.
Next Update: 09:15pm.
Previous Update
Incident Discovery Time: 01:37pm on 04/07/2020
Services Impacted: Websites
Description of Impact
Some BU websites are slow to load, such as bu.edu/tech and bu.edu/research. Some applications like Kuali are also slow to load.
Current Status
IS&T teams have not yet identified the cause of this incident, but continue to investigate.
Next Update: 06:30pm
Previous Update
Incident Discovery Time: 01:37pm on 04/07/2020
Services Impacted: Websites
Description of Impact
BU websites are slower than normal and the Cisco VPN is refusing connections for some clients.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 03:30pm
