Resolved: IST-SQL12 is unavailable. This affects some SQL Service applications.

Tuesday, December 15th, 2020

IST-SQL12 is unavailable. This affects some SQL Service applications.

Resolved: DUO is reporting intermittent delivery delays with some SMS messages to US phone numbers.

Monday, November 30th, 2020

DUO is reporting intermittent delivery delays with some SMS messages to US phone numbers.

Resolved: Some Software Install Downloads Unavailable on TechWeb

Monday, November 30th, 2020

The server responsible for providing software installation files, such as JMP, SPSS, Crowdstrike, and legacy Microsoft software was unavailable….

Resolved: Patient Connect is slow to load

Wednesday, November 25th, 2020

The Student Healthway Portal was experiencing degraded performance this morning. Students attempting to access the portal would encounter slow load times or timeouts after login….

Resolved: Patient Connect is intermittently unavailable

Tuesday, November 17th, 2020

Patient Connect was intermittently unavailable. During this incident tests were still being processed. Logging in to schedule tests and/or retrieve compliance badge information were the only things affected. Full service has been restored….

Scheduled Outage: MyBU Applicant Portal/Applicant Link on Thursday, November 12th, from 10:00am to 2:30pm

Thursday, November 12th, 2020

Please be advised that MyBU Applicant Portal/Applicant Link will be unavailable Thursday, November 12th, from 10:00am to 2:30pm. If you experience issues with access after 4:00 pm on November 12th, please contact the IT Help Center….

Resolved: Patientconnect.bu.edu was unreachable.

Wednesday, November 4th, 2020

Student Health Services resolved the incident by restarting the application….

Duo for Google Mail and Apps Required on November 12

Friday, October 23rd, 2020

Phishing continues to be a risk and as COVID-19 continues to impact the United States phishers are taking full advantage of the current climate. The FCC and FBI have warned of a pandemic-related surge in phishing emails and phishing websites. These campaigns prey directly on virus-related opportunities and fears. Here at BU, phishing remains our…

RESOLVED: Wireless Network Issues – 1047 Commonwealth Avenue

Wednesday, October 21st, 2020

RESOLVED: Wireless Network Issues – 1047 Commonwealth Avenue…

Resolved: Authentication Issues with COVID-19 Lab and Housing systems

Wednesday, October 21st, 2020

Certificate issues had caused login problems with our COVID-19 testing lab. Full service was restored last night at 10:00 pm….