SCHEDULED MAINTENANCE: BUworks Reporting – Sun 4/26
Please be advised that BUworks Reporting(IP) and Reporting(SAC) will be unavailable for scheduled maintenance from 8:00 AM to 9:00 AM on Sunday, April 26, 2026. This downtime is required to perform platform updates. Thank you for your patience….
RESOLVED – ServiceNow: Mismatch between Service/Offerings
Incident Discovery Time: 06:17am on 04/22/2026 Time of Resolution: 10:11am on 04/22/2026 Services Impacted: Service Management Systems Description of Impact Mismatch between Service/Service Offering in ServiceNow. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change. If you continue to have issues,…
Resolved: Outage affecting our Google storage provisioning
Incident Discovery Time: 09:19am on 04/17/2026 Time of Resolution: 09:30am on 04/17/2026 Services Impacted: Storage & Backup Services, Google Storage Outage Description of Impact As a result of the earlier grouper outage this week, a faculty affiliation group was removed from a downstream Google group that granted them their quotas. Incident Description and Resolution IS&T…
SCHEDULED MAINTENANCE: BUworks Reporting – Sun 4/19
Please be advised that BUworks Reporting (IP) and Reporting (SAC) will be unavailable for scheduled maintenance from 9:00 AM to 10:00 AM on Sunday, April 19, 2026. This downtime is required to perform platform updates. Thank you for your patience….
Resolved: Kaltura is currently unavailable
Incident Discovery Time: 03:28pm on 04/09/2026 Services Impacted: Teaching & Learning Technologies Description of Impact Kaltura was unavailable. Users may have been unable to access or view media content. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues, please contact the IT Help Center. Additional Information The cause…
Resolved: Issues with SCC Job Submissions
Incident Discovery Time: 01:22pm on 04/07/2026 Time of Resolution: 06:28pm on 04/07/2026 Services Impacted: Research Computing Description of Impact Users experienced errors when submitting SCC job sessions. Some users reported failures, while others were still able to continue working. Incident Description and Resolution IS&T teams confirmed a return to normal operation at 06:28pm. The issue…
Planned Network Maintenance for 4/8/2026 between 2:00am-6:30am
Planned Network Maintenance for 4/8/2026 between 2:00am-6:30am…
Resolved: Adobe Creative Cloud access and licensing issues
Incident Discovery Time: 05:25pm on 04/06/2026 Time of Resolution: 06:20pm on 04/06/2026 Services Impacted: Client Computing & Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please…
Planned Network Maintenance for 4/5/2026 between 12:00am-3:30am
Planned Network Maintenance for 4/5/2026 between 12:00am-3:30am…
Resolved: There have been some reports of issues with BU websites loading or displaying 504 errors.
There have been some reports of issues with BU websites loading or displaying 504 errors.
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