Resolved: Office 365 was experiencing a service disruption.
Users were unable to access multiple Microsoft 365 services….
Resolved: Kaltura was unavailable.
Kaltura was unavailable….
Resolved: Issues Signing into Zoom via SSO or Username/Password
Clients were encountering slow response times and errors with sign-ins with SSO or a Zoom username or password….
Resolved: Some clients are unable to log in to Blackboard.
Some clients are unable to log in to Blackboard….
Scanning and Scoring Services Discontinued
Beginning on August 1, 2020, Scanning and Scoring Services will no longer be available as a service at Boston University due to current public health concerns as well as staffing changes. We encourage departments, faculty, and staff to move evaluations and course assessments online for the fall 2020 semester. Alternatives to both Course Evaluations and…
Resolved: Blackboard is returning an error for some clients trying to authenticate.
Some clients were receiving intermittent errors logging on to Blackboard.
…
Resolved: Zoom Cloud Recordings Delayed
Zoom cloud recordings are now being completed with average processing times. The vendor will continue to monitor their systems during this higher-than-average volume. Boston University will also monitor performance reports….
Resolved: Turnitin was returning an error
Turnitin was returning Error 217 when someone attempted to access it in Blackboard….
Resolved: Kaltura is experiencing a partial outage.
We have received reports that recordings in Zoom are not uploading to Kaltura automatically when users have specified their ID. Kaltura reports a partial outage….
Resolved: Echo 360 is currently experiencing a service disruption.
Echo 360 was experiencing a service disruption. Full service has been restored….