Resolved: Issues Signing into Zoom via SSO or Username/Password
Monday, August 24th, 2020
Incident Discovery Time: 08:24am on 08/24/2020
Time of Resolution: 10:50am on 08/24/2020
Services Impacted: Conferencing
Description of Impact
Clients were encountering slow response times and errors with sign-ins with SSO or a Zoom username or password.Incident Description and Resolution
The vendor has identified the issue and has implemented mitigation measures. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 08:24am on 08/24/2020 Services Impacted: ConferencingWorkaround:
Ongoing meetings are unaffected. Clients may still be able to authenticate to the Zoom app, but not the Zoom website. Participants may still be able to join meetings, but hosts may not be able to authenticate and start their meetings. If you are unable to join a meeting by clicking the link, you may be able to:- Paste the link into a private browser session
- Enter the meeting ID and passcode in the Zoom application directly
Current Status
Zoom is working on this issue, which is affecting clients outside of BU, as well. Updates are being posted at https://status.zoom.us Next Update: 11:00amPrevious Update
Incident Discovery Time: 08:24am on 08/24/2020 Services Impacted: ConferencingDescription of Impact
Clients are encountering slow response times and errors with sign-ins with SSO or a Zoom username or password.Workaround:
Ongoing meetings are unaffected. Clients may still be able to authenticate to the Zoom app, but not the Zoom website. Participants may still be able to join meetings, but hosts may not be able to authenticate and start their meetings. If you are unable to join a meeting by clicking the link, you may be able to:- Paste the link into a private browser session
- Enter the meeting ID and passcode in the Zoom application directly