RESOLVED: Dropbox SSO Broken
Incident Discovery Time: 10:41am on 07/18/2025 Time of Resolution: 10:55am on 07/18/2025 Services Impacted: Dropbox Description of Impact A number of Dropbox users report that they cannot sign into Dropbox via SSO Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a certificate…
RESOLVED Blackboard: Campus Solution feeds didn’t load last night
Incident Discovery Time: 09:48am on 07/16/2025 Time of Resolution: 12:11pm on 07/16/2025 Services Impacted: Blackboard Description of Impact Feeds from Campus Solutions into Blackboard did not run last night – updates may not have transferred into Blackboard. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
RESOLVED: VPN Login Issue – Authentication Timeout
RESOLVED: VPN Login Issue – Authentication Timeout
Update: Verizon, our service provider, has extended the restoration time to 1:30 AM on July 12th.
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Mainframe Shutdown Update: Key Changes for Faculty and Staff from the VP, IS&T & CIO
Dear Colleagues, I would like to take a moment to update you on a significant initiative that has been a priority for IS&T and the University for over a decade: the replacement and retirement of our mainframe and legacy application systems. Our journey began in 2011 with the implementation of SAP for Finance and HR…
RESOLVED: Email Service Disruption – Users Unable to Access Mailboxes
RESOLVED: Email Service Disruption – Users Unable to Access Mailboxes…
RESOLVED – Blackboard Kaltura Video Loading Issue
Blackboard Kaltura Video Loading Issue…
BU Information Security Awareness: Travel tips
As many of us head out for summer travel, it’s important to keep your personal and University data secure—no matter where your adventures take you. Here are a few simple tips to help protect your digital life while you’re on the go: Avoid Public Wi-Fi: Use a secure hotspot or VPN instead of public Wi-Fi…
RESOLVED: CAMED SITE IS DOWN
CAMED Site (http://bumc.bu.edu/camed) was slow to load and became unreachable. Performance started to degrade around 7:45AM and became significant at around 8:45AM. The site was reported as unreachable around 10:15AM. Teams were notified and were able to resolve the issue shortly after it was reported….
Resolved: Intermittent Slowness on MyBUStudent
Intermittent Slowness on MyBUStudent…
Resolved: Intermittent Email Delays
We are experiencing intermittent email delivery issues….