Resolved: Adobe Creative Cloud access and licensing issues
Incident Discovery Time: 05:25pm on 04/06/2026 Time of Resolution: 06:20pm on 04/06/2026 Services Impacted: Client Computing & Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please…
Planned Network Maintenance for 4/5/2026 between 12:00am-3:30am
Planned Network Maintenance for 4/5/2026 between 12:00am-3:30am…
Resolved: There have been some reports of issues with BU websites loading or displaying 504 errors.
There have been some reports of issues with BU websites loading or displaying 504 errors.
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Planned Network Maintenance for 4/2/2026 between 2:00am-6:30am
Planned Network Maintenance for 4/2/2026 between 2:00am-6:30am…
Resolved: SAP Concur Expense Application – Intermittent Issues
Incident Discovery Time: 09:58am on 03/30/2026 Time of Resolution: 03:49pm on 03/30/2026 Services Impacted: Finance/HR/Procurement Systems Description of Impact Some SAP Concur Expense users are experiencing issues creating expense reports. Incident Description and Resolution The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident…
Overnight Electrical Work – South Campus & Bay State Road – 12am-6am
On Thursday, March 19, 2026, between 12:00 a.m. and 6:30 a.m., the Network Team will perform a hardware upgrade….
Planned BUworks Outage: Sun 3/15/26
Please be advised that BUworks Finance, Human Resources, and Procurement services will have a brief outage between 7:30am Sunday, March 15, 2026, to 8:00am Sunday, March 15, 2026. This outage is necessary to update security policies to the BUworks platform. For help or assistance anytime, please contact the IT Help Center by emailing ithelp@bu.edu or calling…
Planned Maintenance of Wireless Networks Scheduled for 3/8/2026 between 3:00am-8:00am
On Sunday, March 8th, between 3:00 AM and 8:00 AM, IS&T will be performing a scheduled upgrade for the wireless networks. During this maintenance window, clients will experience a temporary disruption to wireless connectivity. …
Resolved: Microsoft Office 365 Services Degraded
Resolved: Microsoft reported that some users in North America were unable to access Microsoft O365 services….
Planned Maintenance of site-to-site VPN Scheduled for 3/4/2026, 5:00 am – 6:30 am
Planned Maintenance of site-to-site VPN Scheduled for 3/4/2026, 5:00 am – 6:30 am…