Archive for the ‘Incidents’ Category

The BUMC Educational Technology team worked with the vendor to resolve the issue….

Research Computing has resolved the incident….

Reports within Blue (Course Evaluation tool) were unavailable for some clients for Fall 2024 course evaluations….

Incident Discovery Time: 12:51pm on 01/02/2025 Time of Resolution: 03:06pm on 01/02/2025 Services Impacted: Websites Description of Impact bi.bu.edu website was either not responding, or giving an error. Incident Description and Resolution IS&T teams have resolved the incident by rebooting a server. If you continue to have issues, please contact the IT Help Center. Previous…

Incident Discovery Time: 09:25am on 01/02/2025 Time of Resolution: 09:59am on 01/02/2025 Services Impacted: IS&T Hosted FileMaker Server Description of Impact FileMaker Server was unavailable Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be incorrect entry of server into a non-license compliance state….

We have received multiple reports of evaluations not appearing on the Blue Portal….

Clients attempting to upload video to Kaltura were unable to do so….

Course Evaluations are currently unavailable….

Clients were unable to access or use some Microsoft 365 services and features….

Incident Discovery Time: 10:00am on 11/22/2024 Time of Resolution: 09:00pm on 11/22/2024 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Blackboard Learn was experiencing intermittent access issues to course links/attachments affecting a subset of clients. Incident Description and Resolution A rolling restart of Blackboard Learn was conducted by the vendor. This was not…