Tuesday, September 9th, 2025
Incident Discovery Time: 08:07am on 09/09/2025
Time of Resolution: 08:38pm on 09/09/2025
Services Impacted: Network Services
Description of Impact
Resident/Guest WiFi down in Multiple Xfinity Managed Wifi Locations
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be an area-wide Comcast outage.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 08:07am on 09/09/2025
Services Impacted: Network Services
Description of Impact
Resident/Guest WiFi down in Multiple Xfinity Managed Wifi Locations
Current Status
IS&T are working with the vendor (Comcast: Field Engineering Team) to resolve the issue.
Additional Information
This is an area outage not specific to BU - no further updates will be sent until the issue is resolved.
Previous Update
Incident Discovery Time: 08:07am on 09/09/2025
Services Impacted: Network Services
Description of Impact
Resident/Guest WiFi down in Multiple Xfinity Managed Wifi Locations
Current Status
IS&T are working with the vendor (Comcast: Field Engineering Team) to resolve the issue.
Additional Information
This is an area outage not specific to BU
Next Update: 03:15pm
Previous Update
Incident Discovery Time: 08:07am on 09/09/2025
Services Impacted: Network Services
Description of Impact
Resident/Guest WiFi down in Multiple Xfinity Managed Wifi Locations
Current Status
IS&T are working with the vendor (Comcast: Field Engineering Team) to resolve the issue.
Additional Information
This is an area outage not specific to BU
Next Update: 01:10pm
Previous Update
Incident Discovery Time: 08:07am on 09/09/2025
Services Impacted: Network Services
Description of Impact
Resident/Guest WiFi down for all Comcast Xfinity wifi locations
Current Status
IS&T are working with the vendor (Comcast) to resolve the issue.
Next Update: 11:10am
Previous Update
Incident Discovery Time: 08:07am on 09/09/2025
Services Impacted: Network Services
Description of Impact
Resident/Guest WiFi down in 14 Buswell Building
Current Status
IS&T are working with the vendor (Comcast) to resolve the issue.
Next Update: 11:40am
Previous Update
Incident Discovery Time: 08:07am on 09/09/2025
Services Impacted: Network Services
Description of Impact
WiFi (Residential/Guest) down at 14 Buswell Building
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 09:40am
