Resolved: Google is reporting issues with some of their services, including Gmail and Drive

Sunday, June 2nd, 2019

Some clients are reporting issues accessing various Google services including Gmail and Google Drive. Google states they are experiencing high levels of network congestion in the eastern USA, affecting multiple services in Google Cloud, GSuite and YouTube. Clients may see slow performance or intermittent errors….

Forwarding from @uism.bu.edu will stop on May 21, 2019

Thursday, May 2nd, 2019

On May 21st, Information Services & Technology will be retiring an automatic email forwarding rule where email sent to login@uism.bu.edu is automatically forwarded to login@bu.edu. IS&T has determined that the vast majority of email currently being sent to login@uism.bu.edu is spam. However, if you receive legitimate email addressed to your @uism.bu.edu address please notify your senders to instead use your login@bu.edu address before May…

Resolved: Issues with MyBU Applicant Link Portal are preventing access

Sunday, April 28th, 2019

Students were seeing a blank page when attempting to access the MyBU Applicant Link portal. Full service has been restored….

Concur Expense will experience a brief service disruption on Friday April 26th 8am – 12pm.

Friday, April 26th, 2019

Concur Expense will experience a brief service disruption on Friday April 26th 8am – 12pm. During this time we are asking users to please refrain from submitting or approving expense reports in the system….

Resolved: Blackboard Learn currently unavailable

Thursday, April 25th, 2019

Clients were seeing the following error message when attempting to access Blackboard Learn; Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26. Full service has been restored….

Resolved: Scanning to email services were temporarily unavailable

Friday, April 19th, 2019

Scanning to email services was temporarily unavailable at multiple locations across campus. Full service has been restored….

Resolved: Some BU web services are unavailable. This included BU Maps and web searches from the main www.bu.edu page.

Monday, April 15th, 2019

Some BU web services are unavailable. This included BU Maps and web searches from the main www.bu.edu page….

Resolved: Student Link: Intermittent Access Issues

Sunday, April 7th, 2019

The Student Link was experiencing intermittent access issues during class web registration. Full service has been restored….

Desktop Backup & Restore Service Upgrade

Tuesday, March 26th, 2019

Beginning on April 2, 2019, all currently installed Code42 clients will be upgraded to version 6.8.7. The upgrade will be scheduled and pushed by the Code42 server. No client intervention required. Please review the system requirements for Code42 version 6.0 and later: https://support.code42.com/Administrator/6/Planning_and_installing/Code42_platform_hardware_and_software_requirements Clients running an unsupported operating system will not be automatically upgraded. Backups…

RESOLVED: Concur Issues

Tuesday, March 26th, 2019

RESOLVED: Concur Issues…