Resolved: Issues with MyBU Applicant Link Portal are preventing access

Incident Discovery Time: 10:45am on 04/28/2019
Time of Resolution: 06:30pm on 04/28/2019
Services Impacted: MyBU Applicant Link

Description of Impact

Students were seeing a blank page when attempting to access the MyBU Applicant Link portal. Full service has been restored.

Incident Description and Resolution

IS&T teams worked with the vendor to resolve the incident.

Additional Information

The cause of this incident is under investigation. You may need to clear your web browser cache prior to regaining access.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:45am on 04/28/2019 Services Impacted: MyBU Applicant Link

Description of Impact

Students are seeing a blank page when attempting to access the MyBU Applicant Link portal.

Current Status

The vendor believes that the issue is on their side and is working with IS&T teams on resolving the issue.

Next Update: 05:00pm

Previous Update

Incident Discovery Time: 10:45am on 04/28/2019 Services Impacted: MyBU Applicant Link

Description of Impact

Students are seeing a blank page when attempting to access the MyBU Applicant Link portal.

Current Status

IS&T teams believe the issue is tied to one of BU's third-party vendors and are actively working with the vendor to resolve the issue.

Next Update: 04:00pm

Previous Update

Incident Discovery Time: 10:45am on 04/28/2019 Services Impacted: MyBU Applicant Link

Description of Impact

Students are seeing a blank page when attempting to access the MyBU Applicant Link portal.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 03:00pm