Resolved: Authentication Issues with COVID-19 Lab and Housing systems

Wednesday, October 21st, 2020

Certificate issues had caused login problems with our COVID-19 testing lab. Full service was restored last night at 10:00 pm….

Resolved: Turnitin is currently unavailable directly or through integrations.

Tuesday, October 20th, 2020

Turnitin, used for student grading and feedback was unavailable directly or through integrations. The vendor has restored services….

Research Computing Shared Computing Cluster (SCC) Downtime – October 19 – 21, 2020

Friday, October 16th, 2020

The Shared Computing Cluster (SCC) will be offline from Monday, October 19, 9 am to Wednesday, October 21, 9 am while the Massachusetts Green High Performance Computing Center (MGHPCC), which houses the SCC, undergoes scheduled annual maintenance. Please note that this annual maintenance is off-cycle because it was impossible to schedule in the spring due to COVID-19….

Resolved: Power issues at 725 Commonwealth Ave. were causing classroom and network outages in that building.

Friday, October 16th, 2020

Power issues at 725 Commonwealth Ave. were causing classroom and network outages.

Resolved: Intermittent Error 403 when logging in to BU Services

Thursday, October 15th, 2020

There were intermittent reports of clients encountering 403 error messages when attempting to log in to BU services protected by Shibboleth authentication….

Resolved: Shibboleth Unresponsive or “Secure Connection Failed Message”

Tuesday, October 13th, 2020

Shibboleth was experiencing issues with timeouts or ‘Secure Connection Failed’ messages….

Resolved: Intermittent Access Issues With MyMedia (Kaltura)

Friday, October 9th, 2020

Some people are reporting intermittent access issues with MyMedia (Kaltura)….

Resolved: Some Microsoft 365 services are unavailable for some people.

Wednesday, October 7th, 2020

Some clients were unable to access Microsoft 365 services like Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business.

Resolved: Some clients are receiving the 503 error when accessing Blackboard.

Monday, October 5th, 2020

Some clients are receiving the 503 error when accessing Blackboard….

Resolved: Blackboard is experiencing intermittent login issues.

Tuesday, September 29th, 2020

Reports of intermittent login issues with Blackboard are coming in….