Resolved: New Affiliate Account Requests Unavailable

Monday, May 2nd, 2022

The ability to request new affiliate accounts was unavailable due to a configuration issue between BU and ServiceNow….

Resolved: Affiliate Accounts – Password Reset Unavailable

Monday, May 2nd, 2022

Affiliate accounts were unable to perform password resets….

Resolved: Network bridge between BUMC and BMC is currently unavailable.

Sunday, May 1st, 2022

Network bridge between BUMC and BMC is currently unavailable.

Resolved: Skillsoft online learning tools are currently unavailable.

Friday, April 29th, 2022

Skillsoft online learning tools are currently unavailable.

Resolved: MyMedia (Kaltura) at https://mymedia.bu.edu/ is currently unavailable.

Wednesday, April 27th, 2022

MyMedia (Kaltura) at https://mymedia.bu.edu/ is currently unavailable….

Resolved: Agganisarena.com Unavailable

Friday, April 22nd, 2022

Agganisarena.com was unavailable for approximately an hour due to a DNS change….

Resolved: Qualtrics Portal Unavailable

Tuesday, April 19th, 2022

Clients were unable to access the Qualtrics portal, and encountered the error message ‘no healthy upstream’….

Resolved: Shared Computing Cluster batch jobs, BU Works test environment

Tuesday, April 12th, 2022

The MGHPCC (Holyoke Datacenter) overheated today and some servers and network switches shut down. …

Resolved: Ariba is experiencing a degradation issue and Guided Buying is currently down.

Friday, April 8th, 2022

Ariba is experiencing a degradation issue and Guided Buying is currently down.

Planned BUworks Downtime – Sunday 4/10

Wednesday, April 6th, 2022

BUworks Finance, Human Resources, and Procurement services will have scheduled downtime on Sunday, April 10, 2022 from 8 am through 2 pm. This downtime is necessary to perform software updates to the BUworks platform. All BUworks services, including time entry submission and approval, paystub viewing, journal entries, bank updates and address information, student/staff/faculty request form…