RESOLVED Fastly WAF : WebCAMP Production/Redcap applications running slow/erroring/inaccessible
Incident Discovery Time: 05:28pm on 12/01/2025 Time of Resolution: 10:45am on 12/04/2025 Services Impacted: WebCAMP/Redcap Applications Description of Impact WebCAMP Production instance very slow, with several users receiving “504 Gateway Timeout” errors. RedCap application slow or not available. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…
RESOLVED: Website shield.bu.edu is unreachable
Incident Discovery Time: 12:05pm on 12/01/2025 Time of Resolution: 11:12am on 12/03/2025 Services Impacted: Websites Description of Impact Public attempts to access shield.bu.edu are unsuccessful. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a DNS issue. If you continue to have issues,…
RESOLVED: Error accessing Blue course evaluation tool
Incident Discovery Time: 11:16am on 12/01/2024 Time of Resolution: 01:47pm on 12/01/2024 Services Impacted: Blue Course Evaluation Tool Description of Impact Some people were encountering an Internal Error when trying to use the tool. Incident Description and Resolution IS&T teams have resolved the incident. The cause of this incident was determined to be a networking…
Resolved: Cloudflare Service Disruption impacting multiple services
A major internet outage by Cloudflare is affecting multiple services including Blackboard, library resources, and other 3rd party services….
RESOLVED: Form Assembly forms outage
Incident Discovery Time: 01:43pm on 11/09/2025 Time of Resolution: 05:14pm on 11/09/2025 Services Impacted: Form Assembly forms Description of Impact Form Assembly forms outage. This is used in undergrad admissions for event registrations and some recruiting functions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
Resolved: Active Directory Credential Issues
Incident Discovery Time: 10:15am on 11/04/2025 Time of Resolution: 01:00pm on 11/04/2025 Services Impacted: Identity & Access Management (IAM), Active Directory Description of Impact A scheduled change disabled RC4 encryption for Active Directory. This caused users to fail authentication for some services reliant on AD (Mugar virtual machines, PowerShell, etc.). Incident Description and Resolution IS&T…
Resolved: Blackboard Data Sync Delays
Updates in Blackboard, pertaining to course creations, add/drops into course sites, and creation of new Blackboard accounts was delayed as a result of a sync issue between Campus Solutions and Blackboard….
FitRec site experiencing issues
Incident Discovery Time: 04:00pm on 09/21/2025 Services Impacted: Auxiliary Systems Description of Impact Clients are receiving an error when trying to access http://myfitrec.bu.edu Error: 502 – Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it cannot be…
Resolved: Password Resets Unavailable
Clients encountered an error message when attempting password resets via https://www.bu.edu/myaccount….
RESOLVED: Issue with the synchronization of the Campus Solutions to the Blackboard environment.
There is an issue with the synchronization of the Campus Solutions to the Blackboard environment.
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