Planned Maintenance of Wireless Networks Scheduled for 3/8/2026 between 3:00am-8:00am
On Sunday, March 8th, between 3:00 AM and 8:00 AM, IS&T will be performing a scheduled upgrade for the wireless networks. During this maintenance window, clients will experience a temporary disruption to wireless connectivity. …
Resolved: Microsoft Office 365 Services Degraded
Resolved: Microsoft reported that some users in North America were unable to access Microsoft O365 services….
Planned Maintenance of site-to-site VPN Scheduled for 3/4/2026, 5:00 am – 6:30 am
Planned Maintenance of site-to-site VPN Scheduled for 3/4/2026, 5:00 am – 6:30 am…
RESOLVED: Turnitin – students unable to view grades or feedback
Incident Discovery Time: 02:06pm on 02/19/2026 Time of Resolution: 04:10pm on 02/26/2026 Services Impacted: Assessment Systems Description of Impact Turnitin was experiencing a known issue where students couldn’t view their grades or feedback within the Tii platform. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
RESOLVED: ‘504 bad gateway’ error when trying to access Cisco/Service Now
Incident Discovery Time: 12:45pm on 02/25/2026 Time of Resolution: 01:42pm on 02/25/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact ‘Bad Gateway’ error trying to access systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be shibboleth servers in unhealthy state….
RESOLVED – OnBase: Issues logging in/using application
Incident Discovery Time: 11:07am on 02/25/2026 Time of Resolution: 12:23pm on 02/25/2026 Services Impacted: OnBase Description of Impact Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…
RESOLVED: Error ‘504 Gateway Time-out’ trying to access some systems
Incident Discovery Time: 10:32am on 02/23/2026 Time of Resolution: 12:55pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Error ‘504 Gateway Time-out’ trying to access some systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue….
RESOLVED Some Clients are getting ‘The username you entered cannot be identified’ on Portal login
Incident Discovery Time: 04:50pm on 02/21/2026 Time of Resolution: 07:14pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Some off-campus Clients were getting ‘The username you entered cannot be identified’ on Portal login. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
Planned BUworks Outage: Sun 2/22/26
Please be advised that BUworks Finance, Human Resources, and Procurement services will have a brief outage between 7:30am Sunday, February 22, 2026, to 8:00am Sunday, February 22, 2026. This outage is necessary to update security policies to the BUworks platform. For help or assistance anytime, please contact the IT Help Center by emailing ithelp@bu.edu or calling…
Resolved: Intermittent issues with network access from campus. This is affecting authentication in some cases
Intermittent issues with network access from campus. This is affecting authentication in some cases…