RESOLVED: Form Assembly forms outage
Incident Discovery Time: 01:43pm on 11/09/2025 Time of Resolution: 05:14pm on 11/09/2025 Services Impacted: Form Assembly forms Description of Impact Form Assembly forms outage. This is used in undergrad admissions for event registrations and some recruiting functions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
Resolved: Active Directory Credential Issues
Incident Discovery Time: 10:15am on 11/04/2025 Time of Resolution: 01:00pm on 11/04/2025 Services Impacted: Identity & Access Management (IAM), Active Directory Description of Impact A scheduled change disabled RC4 encryption for Active Directory. This caused users to fail authentication for some services reliant on AD (Mugar virtual machines, PowerShell, etc.). Incident Description and Resolution IS&T…
Resolved: Blackboard Data Sync Delays
Updates in Blackboard, pertaining to course creations, add/drops into course sites, and creation of new Blackboard accounts was delayed as a result of a sync issue between Campus Solutions and Blackboard….
FitRec site experiencing issues
Incident Discovery Time: 04:00pm on 09/21/2025 Services Impacted: Auxiliary Systems Description of Impact Clients are receiving an error when trying to access http://myfitrec.bu.edu Error: 502 – Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it cannot be…
Resolved: Password Resets Unavailable
Clients encountered an error message when attempting password resets via https://www.bu.edu/myaccount….
RESOLVED: Issue with the synchronization of the Campus Solutions to the Blackboard environment.
There is an issue with the synchronization of the Campus Solutions to the Blackboard environment.
…
RESOLVED Blackboard: LTI Services down- Globally
Multiple integrations within Blackboard are not working, e.g. Kaltura, ECHO360, book publisher content, turnitin.
…
RESOLVED Resident/Guest WiFi down in Multiple Xfinity Managed Wifi Locations
Incident Discovery Time: 08:07am on 09/09/2025 Time of Resolution: 08:38pm on 09/09/2025 Services Impacted: Network Services Description of Impact Resident/Guest WiFi down in Multiple Xfinity Managed Wifi Locations Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be an area-wide Comcast outage. If you…
RESOLVED CCure: Experiencing Partial Outage. SAS P3 (CRC Housing) not communicating with rest of the environment
Incident Discovery Time: 02:02pm on 09/08/2025 Time of Resolution: 12:30am on 09/09/2025 Services Impacted: Campus Safety Services Description of Impact Changes made in CCure were not replicating to SQL, and clients could not connect to the SQL SVR. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…
Resolved: Sync Failure: Campus Solutions and Blackboard Learn Integration
There was an issue with the synchronization of the Campus Solutions to the Blackboard environment.
…