Resolved: Adobe Creative Cloud access and licensing issues

Incident Discovery Time: 05:25pm on 04/06/2026
Time of Resolution: 06:20pm on 04/06/2026
Services Impacted: Client Computing & Collaboration Services

Description of Impact

Users were unable to access Adobe Creative Cloud or renew their licenses.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please try restarting any affected applications.

Previous Update

Incident Discovery Time: 05:25pm on 04/06/2026
Services Impacted: Client Computing & Collaboration Services

Description of Impact

Users were unable to access Adobe Creative Cloud or renew their licenses.

Current Status

IS&T teams were investigating the incident to determine the cause.