Resolved: Access to software.bu.edu is unavailable.

Wednesday, July 19th, 2023

Posted in General News, Incidents, Uncategorized

Incident Discovery Time: 09:30am on 07/19/2023 Time of Resolution: 10:45am on 07/19/2023 Services Impacted: Infrastructure

Description of Impact

Access to software.bu.edu was unavailable. Service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:30am on 07/19/2023 Services Impacted: Infrastructure

Description of Impact

Access to software.bu.edu is unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

People who are already connected can use resources but you cannot make a new connection. Next Update: upon resolution