Resolved: A network switch is down at 25 Buick St.

Wednesday, August 26th, 2020

Posted in General News, Incidents, Wired network

Incident Discovery Time: 06:00am on 08/26/2020
Time of Resolution: 09:09am on 08/26/2020
Services Impacted:

Description of Impact

Server was unresponsive at 25 Buick St.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a power issue, not network. Two UPS devices failed at the same time and brought down the Housing Fileshare. Replacing the UPS device solved the problem.
If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:00am on 08/26/2020
Services Impacted: Network Services

Description of Impact

A network switch is down at the 25 Buick St. server room.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 09:20am