Monday, May 11th, 2020
Incident Discovery Time: 10:17am on 05/11/2020
Time of Resolution: 12:25pm on 05/11/2020
Services Impacted:
Description of Impact
Some clients reported that they were not able to log on to Faculty or Student Link. One of our programmers noticed that the number of open seats on the summer course websites was not reporting correctly. And there were Nelnet errors, as well. The issue was determined to have been resolved around 12:20pm, after a system restart, though investigation continues.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident is suspected to be a change made this morning ( CHG048359), but more investigation is continuing.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 12:22pm on 05/11/2020
Services Impacted: The Links
Description of Impact
Some clients are reporting issues with faculty link and student link, others with a summer term webpage and the IT Admin Toolbox.
Current Status
IS&T teams continue to investigate this issue."
Next Update: 02:30pm
Previous Update
Incident Discovery Time: 12:22pm on 05/11/2020
Services Impacted: The Links
Description of Impact
Some clients are reporting issues with faculty link and student link, others with a summer term webpage and the IT Admin Toolbox.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 01:30pm
