Wednesday, September 28th, 2016
Posted in General News, Incidents
Incident Discovery Time: 11:37am on 09/28/2016
Time of Resolution: 12:35pm on 09/28/2016
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 services, video viewing and admin console were heavily degraded.
Incident Description and Resolution
Echo360 video viewing services have been restored. Admin console functionality has a slight delay in processing but still fully functional.
Additional Information
The cause of this incident is under investigation.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 11:37am on 09/28/2016
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 service is currently degraded.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 12:37pm
