Resolved – Service-impacting Incident – Critical Services

Incident Discovery Time: 03:20pm on 02/02/2011 Services Impacted: Exchange email, Blackberry Enterprise Server, Blackboard, Blackboard Vista, SharePoint, mainframe and Link services, BlueGene, departmental file shares and applications, and backup services Description of Impact: Servers were shut down due to a power outage at 881 Commonwealth Ave and 25 Buick St. Current Status: Emergency generator power…

Voice Mail Conversion 10PM on 2/5 until 10AM on 2/6

The voice mail system is being replaced with a new Unified Messaging system. The conversion will begin at 10 PM on Saturday, February 5th….