RESOLVED: Web Account Issues

Tuesday, December 12th, 2017

Posted in General News, Incidents

Incident Discovery Time: 08:30am on 12/12/2017 Time of Resolution: 11:34am on 12/12/2017 Services Impacted: Kerberos Authentication

Description of Impact

Some clients were reporting they were receiving an error when attempting to log into services using Web accounts, e.g. the Applicant Link, ShareLink, BlackBoard.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a planned change that was performed this morning. The change was reverted to correct the problem. It was determined that only Web accounts created within the last several months were impacted by this incident. Older Web accounts were not impacted. If you continue to have issues, please contact the IT Help Center.