Resolved: Links Unavailable

Tuesday, August 1st, 2023

The Links were intermittently unavailable….

Resolved: Access to software.bu.edu is unavailable.

Wednesday, July 19th, 2023

Access to software.bu.edu is unavailable.

Resolved: Delay in Active Directory (AD) Synchronization Impacting Office 365 Functions.

Wednesday, July 12th, 2023

We are currently facing a delay in synchronizing Active Directory (AD) from our on-premises system to Microsoft Office 365 servers. This delay is affecting various functions, including password changes and the provisioning of O365 accounts….

Annual Wireless Certificate Update Will Occur on Friday 6/9

Monday, June 12th, 2023

Please be advised that Information Services & Technology will perform its annual wireless certificate update on Friday, June 9th. This certificate renewal is part of our continuing effort to improve wireless security across campus. WHAT DO I NEED TO DO? As part of this update, your device may prompt you to accept the new radius.bu.edu…

Resolved: Voicemail Services Have Been Successfully Restored.

Saturday, June 10th, 2023

There were ongoing issues with the voicemail servers, resulting in failed attempts to call voicemail or reach certain call centers. This problem was directly related to CHG2001255….

Resolved: CRC – Power Outage – Network Services Inaccessible

Friday, June 9th, 2023

The CRC campus was experiencing a power outage. The power has been successfully restored by Eversource, and all network devices are now operational….

Resolved: Microsoft Services Access Restored: Azure Portal – Entra Admin – Intune

Friday, June 9th, 2023

Summary of Impact: Between 15:10 UTC and 17:30 UTC on 9 Jun 2023, customers may have experienced error notifications when trying to access the Azure Portal (portal.azure.com). Customers may have also experienced issues accessing other sites like the Microsoft Entra Admin center (entra.microsoft.com) and Microsoft Intune (intune.microsoft.com)….

CS Gold Downtime – Monday, June 12 – From 11 PM to 12 AM

Friday, June 9th, 2023

CS Gold Downtime – Monday, June 12 – From 11 PM to 12 AM…

BW Reports were down for about 45 min and access was restored after a configuration CHG was made.

Tuesday, June 6th, 2023

Incident Discovery Time: 02:45pm on 06/06/2023 Time of Resolution: 03:30pm on 06/06/2023 Services Impacted: Infrastructure, Reporting Description of Impact Business Warehouse reports were unavailable for a period of 45 minutes but the access was restored as of 15:30 after a configuration change was made. Cause: Basis was creating a new DB Connection for which they…

Resolved: Issues accessing OWA (Outlook on the Web)

Monday, June 5th, 2023

Microsoft resolved this issue….