Resolved: GALAXY and The Links were Intermittently Unavailable

Monday, March 8th, 2021

Access to both GALAXY and The Links was degraded….

Resolved: The Links Unavailable

Monday, March 8th, 2021

The Links (StudentLink, FacultyLink, ShareLink) were unavailable. …

Resolved: BU VPN services are experiencing connection issues and slow response.

Wednesday, March 3rd, 2021

BU VPN services were experiencing connection issues and slow response times. Full service has been restored….

Resolved: ServiceNow Is Currently Unavailable

Tuesday, March 2nd, 2021

ServiceNow is unavailable to a majority of those who use the ticketing system….

Resolved: Zoom Is Currently Experiencing Recording Processing Delays

Monday, March 1st, 2021

Zoom was experiencing delays with recordings. Full service has been restored….

Resolved: Issues processing credit card payments

Friday, February 26th, 2021

We are currently experiencing issue with processing credit card payments….

Resolved: BU wireless network (802.1x) was experiencing issues.

Thursday, February 18th, 2021

Clients were reporting issues accessing the BU wireless network, 802.1x on the BUMC campus….

Resolved: Clients cannot access databases on SQL 2016 production cluster, ist-sql16.BU.EDU.

Sunday, February 14th, 2021

Clients cannot access databases on SQL 2016 production cluster, ist-sql16.BU.EDU….

Resolved: The Shared Computing Cluster (SCC) is currently unavailable.

Friday, February 12th, 2021

The Shared Computing Cluster (SCC) is currently unavailable.

Resolved: Due to an emergency power shutdown at 745-755 Commonwealth Ave. there is no wired or wireless network available at that location

Friday, February 12th, 2021

Due to an emergency power shutdown at 745-755 Commonwealth Ave. there is no wired or wireless network available at that location….