Resolved: Degraded Performance for ServiceNow
There were reports of some ServiceNow (https://bu.service-now.com) clients experiencing degraded service, including an inability to update tickets….
Resolved: Shibboleth access is unavailable from off campus. Login to BU systems from off campus is unavailable.
Shibboleth access is unavailable from off campus. Login to BU systems from off campus is unavailable.
…
Resolved: Network on BUMC campus is unavailable due to issues with DNS.
Network on BUMC campus is unavailable due to issues with DNS.
…
Planned ServiceNow Outage – Friday 12/17
On Friday, December 17th, ServiceNow will be upgraded to the “Rome” version. As a result of the upgrade, ServiceNow will be unavailable starting at 11 p.m. on Friday. The planned restoration time is 7 a.m. Saturday, December 18th. The new version of ServiceNow contains a number of new features. Please see the Upgrade Release Notes knowledge article…
Resolved: Duo 2 Factor Authentication Unavailable
Duo service is now restored. Clients are now able to access BU services protected by Duo 2 Factor security without issue….
Resolved: Wireless network on BUMC campus is unavailable.
Wireless network on BUMC campus is unavailable….
Major vulnerability in log4j – Immediate action required by all systems & web administrators and others
*See below for updates as of 1/3/2022, 3:00 pm A critical vulnerability has been discovered in log4j that is actively being exploited. This is an issue both for systems and web administrators on campus, including those who support products with a web interface, as well as requiring the attention of those that manage relationships with…
Zoom cloud recording retention changes – Review your saved recordings
Provost Morrison announced last week that the University has updated its requirement to retain recordings of classes delivered through Zoom. Based on feedback from the community, we are extending the announced deadline to March 13, 2022. Starting on this date, Zoom cloud recordings that are at least 180 days old will be automatically deleted, with the exception of…
Resolved: Multiple services unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)
Multiple services unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)…
Resolved: Issues Booking Testing Appointments for 808 Commonwealth Ave
Students attempting to book testing appointments for 808 Commonwealth Ave (asymptomatic) were intermittently encountering the following error message: “The server encountered an internal error. Please close your browser and try again.”…