Resolved: The Faculty/Staff Link was down.
Faculty/Staff Link was down. The services have been restored….
Resolved: VPN, Wireless, Authentication, WordPress
There was a widespread outage impacting IS&T Services across campus….
Resolved: Server issues affecting user login times or accessibility to Web Apps: Point and Click (PnC) & REDCap
Incident Discovery Time: 08:30am on 04/03/2024 Time of Resolution: 09:39am on 04/03/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…
Resolved: Login issues with my BU
Incident Discovery Time: 05:40pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Websites Description of Impact We were encountering login issues with my BU (https://www.mybustudent.bu.edu). Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center at ithelp@bu.edu If you…
Resolved: Server issues affecting user login times or accessibility to Web Apps: Point and Click (PnC) & REDCap
Incident Discovery Time: 05:45pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…
Resolved: Issues with form submissions across all WordPress sites.
Incident Discovery Time: 10:35am on 04/01/2024 Time of Resolution: 11:17am on 04/01/2024 Services Impacted: Description of Impact We were encountering issues with form submissions across all WordPress sites. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center. Previous Update Incident…
Resolved: Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc.
Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc….
Resolved: Shared Computing Cluster (SCC) Offline
The Shared Computing Cluster (SCC) was offline….
Resolved: Multiple Websites Unavailable (ADW/CAMMS)
Multiple BU Websites were unavailable this morning that support business functions in both facilities (CAMMS) and business intelligence (ADW). …
Resolved: There are intermittent connectivity issues between Cisco Mail relays and LDAP servers.
Intermittent connectivity between Cisco Mail relays and LDAP servers was observed….