Important alerts

Some Clients are getting ‘The username you entered cannot be identified’ on Portal login

Incident Discovery Time: 04:50pm on 02/21/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Some users receiving ‘The username you entered cannot be identified’ error on both the Applicant and Student portals. Current Status IS&T have not yet identified the cause of the issue, but are investigating it. Next Update: Upon resolution. Previous… [read more]

Resolved Guest WiFi: Intermittent Connectivity

Friday, August 9th, 2024

Incident Discovery Time: 11:04am on 08/09/2024 Time of Resolution: 11:31am on 08/06/2024 Services Impacted: Infrastructure

Description of Impact

Connectivity to the Guest WiFi is intermittent.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be: Clients were getting IPs on an incorrect subnet > Had to be re-configured to remove that subnet. If you continue to have issues, please contact the IT Help Center.

Important alerts

Some Clients are getting ‘The username you entered cannot be identified’ on Portal login

News Archives

Resolved Guest WiFi: Intermittent Connectivity

Description of Impact

Incident Description and Resolution

Additional Information

Previous Update