Resolved: Clients on the Fenway Campus cannot access Office365

Wednesday, June 6th, 2018

Posted in Exchange, General News, Incidents

Incident Discovery Time: 10:58am on 06/06/2018 Time of Resolution: 02:05pm on 06/06/2018 Services Impacted: E-mail – Office365

Description of Impact

Some clients on the Wheelock campus were unable to access Office365. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:58am on 06/06/2018 Services Impacted: E-mail – Office365

Description of Impact

Some clients on the Wheelock campus are unable to access Office365.

Work-around:The work around is to use the BU VPN or the Eduroam netowrk.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: This post will be updated when the issue has been resolved.