Resolved: Medhub is down

Friday, October 3rd, 2025

Posted in Incidents

Incident Discovery Time: 03:49am on 10/03/2025 Time of Resolution: 04:59pm on 10/03/2025 Services Impacted: Medhub

Description of Impact

No one was able to log into Medhub (https://bu.medhub.com) using SSO.

Incident Description and Resolution

The Educational Technology team resolved the issue in collaboration with the Medhub vendor.

Additional Information

The cause of this incident is still under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:49pm on 10/03/2025 Services Impacted: Medhub

Description of Impact

People are unable to log into Medhub through SSO.

Current Status

The Educational Technology team is working with the vendor on this.

Additional Information

Another university is having the same issue at the same time, so the problem appears to be on the vendor’s side. Next Update: 07:00pm