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RESEOLVED: MyPrint Services Outage

Incident Discovery Time: 02:23pm on 06/01/2026 Time of Resolution: 02:58pm on 06/05/2026 Services Impacted: MyPrint Service Outage Description of Impact Multiple students reported that the MyPrint service was currently unavailable. The issue was confirmed across several campus locations, including Yawkey, 610 Beacon St., the Kilachand Honors College residence, and Mugar Library. Incident Description and Resolution… [read more]

Resolved: Medhub is down

Friday, October 3rd, 2025

Incident Discovery Time: 03:49am on 10/03/2025 Time of Resolution: 04:59pm on 10/03/2025 Services Impacted: Medhub

No one was able to log into Medhub (https://bu.medhub.com) using SSO.

The Educational Technology team resolved the issue in collaboration with the Medhub vendor.

The cause of this incident is still under investigation. If you continue to have issues, please contact the IT Help Center.

Incident Discovery Time: 03:49pm on 10/03/2025 Services Impacted: Medhub

People are unable to log into Medhub through SSO.

The Educational Technology team is working with the vendor on this.

Another university is having the same issue at the same time, so the problem appears to be on the vendor's side. Next Update: 07:00pm