Resolved: Intermittent login issue

Tuesday, December 19th, 2023

Posted in Exchange, General News

Incident Discovery Time: 09:00am on 12/19/2023 Time of Resolution: 10:10am on 12/19/2023 Services Impacted: Identity and Access Management

Description of Impact

Clients were receiving login errors when trying to various applications, such as the SCC and BU Works.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be an incorrect gateway on one of the 7 login servers that caused a problem after it was restarted last night. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:00am on 12/19/2023 Services Impacted: Identity and Access Management

Description of Impact

Clients are reporting intermittent log in issues with a variety of applications.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Since the problem is intermittent, clients are encouraged to try a different browser, an incognito window or clearing your browser cache. (https://www.bu.edu/tech/support/browsers/clear-cache/) Next Update: 12:00pm