Incident Discovery Time: 05:05pm on 11/14/2023 Time of Resolution: 07:57pm on 11/14/2023 Services Impacted: Identity & Access Management (IAM)

Description of Impact

The services at bu.edu/myaccount and bu.edu/myidentity were experiencing intermittent availability.

Incident Description and Resolution

IAM restarted the Tomcat server and resolved the issue. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:50pm on 11/14/2023 Services Impacted: Identity & Access Management (IAM)

Description of Impact

The services at bu.edu/myaccount and bu.edu/myidentity may experience intermittent availability.

Current Status

Our IAM teams are currently investigating the incident and working closely with our vendor to identify the root cause. Next Update: 09:00pm

Previous Update

Incident Discovery Time: 03:50pm on 11/14/2023 Services Impacted: Identity & Access Management (IAM)

Description of Impact

bu.edu/myaccount or bu.edu/myidentity services unavailable. Error Code: 504 Gateway Time-Out

Current Status

IAM teams have not yet identified the cause of the incident, but are investigating. Next Update: 09:00pm