Saturday, October 14th, 2023
Incident Discovery Time: 04:50pm on 10/14/2023
Time of Resolution: 02:02pm on 10/15/2023
Services Impacted: Research Computing, Network Services
Description of Impact
Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)
Incident Description and Resolution
Power was restored and services verified.
Additional Information
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 04:50pm on 10/14/2023
Services Impacted: Research Computing, Network Services
Description of Impact
Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)
Current Status
Power has been restored: Network services has been verified as restored. SCC filesystem is operational . Most equipment is powered up but the batch system remains disabled. We will update once services are opened up.
Next Update: 03:00pm
Previous Update
Incident Discovery Time: 04:50pm on 10/14/2023
Services Impacted: Research Computing, Network Services
Description of Impact
Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)
Current Status
11:44 Power has been restored to all racks in the data center. RCS confirms that It can reach core SCC gear and is working on assessing and bringing up the cluster.
Next Update: 01:00pm
Previous Update
Incident Discovery Time: 04:50pm on 10/14/2023
Services Impacted: Research Computing, Network Services
Description of Impact
Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)
Current Status
Restoration of power was scheduled to at 8am for the computer room. We are waiting for the all clear on that process from MGHPCC. Once received, BU teams will assess our services to see if there are issues after power is restored.
Next Update: 11:00am
Previous Update
Incident Discovery Time: 04:50pm on 10/14/2023
Services Impacted: Research Computing, Network Services
Description of Impact
Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)
Current Status
From MGHPCC: Based on feedback received, we will: Bring Entrance Room power up now Bring Computer Room power up Sunday morning at 8AM BU teams will assess our services to see if there are issues once power is restored.
Next Update: 09:00am
Previous Update
Incident Discovery Time: 04:50pm on 10/14/2023
Services Impacted: Network Services
Description of Impact
Network service to Holyoke is unavailable. This affects access to the Shared Computing Cluster.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: Upon resolution
