Monday, August 21st, 2023
Incident Discovery Time: 09:20am on 08/21/2023
Time of Resolution: 02:37am on 08/21/2023
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Duo was experiencing access issues. This will affected all authentication that relies on Duo including MyBU Student Portal, MyBU Applicant Portal, VPN, BUworks, Microsoft Office 365 applications, Bu Google, etc.
Incident Description and Resolution
The vendor resolved the incident.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 09:20am on 08/21/2023
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Duo is experiencing access issues. This will affect all authentication that relies on Duo including MyBU Student Portal, MyBU Applicant Portal, VPN, BUworks, Microsoft Office 365 applications, Bu Google, etc.
Current Status
From client feedback, it appears the problem may be almost resolved although we do not yet have official confirmation from the vendor, yet. Clients are encouraged to test to see if they can now get in. However, testing unsuccessfully more than 4 times will lead to an automatic account lock for 30 minutes, so this should be avoided.
Additional Information
We will update again as soon as the vendor confirms the outage is over, or at 3pm.
Next Update: 03:00pm
Previous Update
Incident Discovery Time: 09:20am on 08/21/2023
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Duo is experiencing access issues. This will affect all authentication that relies on Duo including MyBU Student Portal, MyBU Applicant Portal, VPN, BUworks, Microsoft Office 365 applications, Bu Google, etc.
Current Status
The vendor continues to work toward a resolution.
Next Update: 1:30pm
