Resolved: OnBase outage.

Thursday, August 3rd, 2023

Posted in General News, Incidents

Incident Discovery Time: 10:51am on 08/03/2023 Time of Resolution: 02:20pm on 08/03/2023 Services Impacted: Document Imaging & Management, On-Base

Description of Impact

The On-Base Vendor cloud hosting is experiencing major problems

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:51am on 08/03/2023 Services Impacted: OnBase

Description of Impact

The On-Base Vendor cloud hosting is experiencing major problems, including low performance and difficulties with logging in. There may be unavailability of On-Base due to performance issues, thus severely affecting service related to it.

Current Status

The vendor is actively working on resolving this issue. Next Update: 11:50am