Resolved: On-Campus VPN Disconnects
Thursday, May 25th, 2023
Incident Discovery Time: 05:24pm on 05/24/2023
Time of Resolution: 12:49pm on 05/25/2023
Services Impacted: On-Campus VPN
Description of Impact
There were reports from across the Charles River Campus that the On-Campus VPN was disconnecting, and preventing access to resources behind BU's VPN.
Incident Description and Resolution
IS&T teams have resolved the incident by directing On-Campus VPN traffic through an alternative server.
Additional Information
If you are continuing to experience issues in either accessing the VPN while on campus, or connecting to resources after connection, please restart your computer. There have been reports of clients still experiencing VPN issues after the necessary server change was made; in these scenarios a computer restart resolved the issue.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 12:36pm on 05/25/2023
Services Impacted: On-Campus VPN
Description of Impact
There are reports from across the Charles River Campus that the On-Campus VPN is disconnecting, preventing access to resources behind BU's VPN.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 02:27pm