Incident Discovery Time: 12:00pm on 04/27/2022 Time of Resolution: 12:42pm on 04/27/2022 Services Impacted: Instructional Video Services

Description of Impact

MyMedia (Kaltura) at https://mymedia.bu.edu/ was unavailable. Full service has been restored.

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

The cause of this incident was determined to be due to an unexpected and sudden load. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:00pm on 04/27/2022 Services Impacted: Digital Multimedia Production

Description of Impact

MyMedia (Kaltura) at https://mymedia.bu.edu/ is currently unavailable.

Current Status

IS&T teams and the vendor have not yet identified the cause of the incident, but are investigating. Next Update: 02:00pm