Resolved: Daily Attestation Email Delivery Issues for Faculty/Staff

Incident Discovery Time: 07:00am on 10/18/2021
Time of Resolution: 09:46am on 10/18/2021
Services Impacted: Healthway / Enterprise Health

Description of Impact

Faculty / Staff notifications for daily symptom attestations and badges were not delivering to Faculty / Staff email inboxes.

Incident Description and Resolution

The vendor has resolved the issue. Faculty and Staff who have completed their daily attestation should now receive their badge.

Additional Information

The cause of this incident was determined to be a certificate change made by the vendor.

If you continue to have issues, please contact the IT Help Center.

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