Incident Discovery Time: 06:43am on 09/01/2021
Time of Resolution: 10:25am on 09/01/2021
Services Impacted: Telephone Services

Description of Impact

Cisco Jabber clients were experiencing intermittent issues connecting after a server update from earlier this morning. Clients reported being unable to connect with a red/disconnected icon.

Incident Description and Resolution

The vendor has confirmed that clients are now able to connect to Jabber services without issue.

Additional Information

Please attempt a full system restart if you are still experiencing issues connecting to Jabber.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:43am on 09/01/2021

Services Impacted: Telephone Services

Description of Impact

Cisco Jabber clients are currently experiencing intermittent issues connecting after a server update from earlier this morning. Clients report being unable to connect with a red/disconnected icon.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.

Additional Information

If you are unable to connect to Jabber, please attempt a full restart of your computer as a restart appears to resolve the issue for some clients.

Next Update: 11:35am