Update Zoom by May 30th to be ready for your next meeting

Starting May 30th, Zoom will require all meeting participants to update their Zoom app to version 5.0 or higher. This required update is part of a series of measures which will improve Zoom’s overall security, allowing them to transition to stronger encryption.

To avoid interruptions to your classes or meetings, we encourage you to upgrade to Zoom 5.0 as soon as possible. 

How can I update my Zoom app?

For mobile devices, please check the App Store or Play Store for available updates.

To update the Zoom desktop client:

  1. Sign in to the Zoom desktop client
  2. Click the profile menu (your picture or initials) at the upper right of the window
  3. Click “Check for Updates”

On some older versions of Zoom for macOS, “Check for Updates” can only be found in the “zoom.us” menu in your Apple menu bar.

For further assistance updating Zoom, please contact your local IT support group or the IT Help Center.

What happens if I don’t update by May 30th?

The next time you attempt to join a meeting, you will be prompted to upgrade Zoom. In some cases, you will be offered the option to join the meeting from a web browser and upgrade later.

I use a Chromebook. Is there anything I need to do?

No, Zoom has already updated their web and Chrome OS experiences to support their new encryption method.

How can I check which version of the Zoom app installed on my device?

You can check the version of your Zoom app using the About Zoom screens:

Windows / Mac / Linux

  1. Sign in to the Zoom desktop client
  2. Click the profile menu at the upper right of the window
  3. Hover over the “Help” menu option and select “About Zoom”
  4. A window will appear displaying your Zoom version number

Mobile Devices

  1. Locate and tap the Settings (gear) icon. This may be located in various places depending on the type of mobile device you’re using.
  2. Tap “About Zoom.” Your version number will be displayed.