Incident Discovery Time: 04:24pm on 01/29/2019 Time of Resolution: 08:00pm on 01/29/2019 Services Impacted: E-mail – Exchange, SharePoint, Other – see description

Description of Impact

Clients were experiencing issues accessing a variety of O365 applications.

Incident Description and Resolution

The vendor identified a portion of third-party managed network infrastructure that facilitates authentication requests was degraded, affecting access to O365 services. The vendor moved services to an alternate network provider and performed numerous targeted service restarts. The vast majority of new authentications are succeeding at this time. The vendor is monitoring the service to ensure that it remains stable.

Additional Information

The cause of this incident was determined to be that a portion of third-party managed network infrastructure that facilitates authentication requests and access to Microsoft O365 services was degraded. If you continue to have issues, please contact the IT Help Center.