Wednesday, November 8th, 2017
Incident Discovery Time: 06:00pm on 11/08/2017
Time of Resolution: 09:30pm on 11/08/2017
Services Impacted: Web-based access to Exchange e-mail – Xmail
Description of Impact
Users may have experienced issues using Outlook on the Web (OWA) Users may have be unable to view, create, or reply to email messages from within Outlook in the web. Users may have encountered one or more of the following:
-Opening a new Reply message results in a blank page/pane
-Opening a new message results in a wheel while searching for a contact
-Contacts may not be displayed.
Outlook clients were not affected.
Full service has been restored
Incident Description and Resolution
The vendor has resolved the incident. Full service has been restored.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 06:00pm on 11/08/2017
Services Impacted: Web-based access to Exchange e-mail – Xmail
Description of Impact
Users may experience issues using Outlook on the Web (OWA). Users may be unable to view, create, or reply to email messages from within Outlook in the web. Users may encounter one or more of the following:
-Opening a new Reply message results in a blank page/pane
-Opening a new message results in a wheel while searching for a contact
-Contacts may not be displayed.
Outlook clients are not affected.
Current Status
The vendor has not yet identified the cause of the incident, but are investigating.
Next Update: upon resolution