RESOLVED: Problems Accessing Office 365 Portal

Wednesday, May 10th, 2017

Posted in Exchange, General News, Incidents

Incident Discovery Time: 04:00pm on 05/10/2017 Time of Resolution: 04:20pm on 05/10/2017 Services Impacted: E-mail – Exchange

Description of Impact

Clients attempting to access the Office 365 portal to establish a new session were receiving an error message. Previously authenticated sessions were not impacted. This service interruption was widespread and not limited to Boston University.

Incident Description and Resolution

The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center.