Incident Discovery Time: 01:11pm on 02/28/2017 Time of Resolution: 05:08pm on 02/28/2017 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo.org, used for classroom recordings, was experiencing a degradation of service. Clients were no able to use the playback functionality nor schedule new recordings. All currently scheduled recordings were not affected. Some Blackboard functions were not available including Inline Grading and SafeAssign. Webadmit was also experiencing degraded service.

Incident Description and Resolution

Amazon Web Services reports that full service has been restored.

Additional Information

The cause of this incident was determined to be Amazon Web Services experienced high error rates with S3 in US-EAST-1, which impacted various AWS services. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:11pm on 02/28/2017 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo.org, used for classroom recordings, is experiencing a degradation of service. Clients will not be able to use the playback functionality nor schedule new recordings. All currently scheduled recordings are not affected. Webadmit is also experiencing degraded service. Some Blackboard functions are not available including Inline Grading and SafeAssign.

Current Status

IS&T teams are in contact with the vendor who is working with Amazon Web Services to restore service. Next Update: upon resolution