Resolved: MyPrint service is unavailable

Wednesday, February 22nd, 2017

Posted in General News, Incidents

Incident Discovery Time: 12:00pm on 02/22/2017 Time of Resolution: 01:10pm on 02/22/2017 Services Impacted: MyPrint

Description of Impact

MyPrint service was unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be an updated print driver. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:00pm on 02/22/2017 Services Impacted: MyPrint

Description of Impact

MyPrint service is unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Clients can’t release print jobs. Next Update: 01:00pm